For Quality Professionals.
Three feedback methods—the SBI (Situation, Behavior, Impact) Method, the Sandwich Method, and the Pendleton Feedback Model—and covers 9 key areas.
This guide provides structured steps and phrases to help you navigate small talk with ease.
Learn to set ground rules, handle technical issues, manage discussions, and close calls effectively.
From mentioning people you know and giving advice to starting conversations and following up, this guide covers all the essential aspects of professional networking.
Learn how to state problems, provide opinions, agree or disagree, make suggestions, and summarize discussions effectively.
This guide provides structured steps and phrases to help you navigate small talk with ease .
Learn how to introduce yourself formally, informally, and personally in various professional settings.
This comprehensive guide provides the language and phrases needed to handle negotiations effectively in the QA field.
From answering common questions to discussing your experience and handling tough scenarios, this guide has you covered.
From starting and ending calls to handling communication breakdowns and arranging callbacks, this guide covers all the essential aspects of telephone communication.
Learn how to clarify questions, check satisfaction, respond to good questions, and handle challenging or irrelevant queries.
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