Data Protection Policy

Effective Date: Jan 2025

1. Introduction

Welcome to Heloquant. We are committed to protecting your personal data and ensuring transparency in how we use it. This Data Protection Policy outlines how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect the following categories of personal data:

Contact Information: Name, email address, phone number.
Technical Information: IP address, browser type, and device information.
Behavioral Data: Information on how you use our website (e.g., pages visited, links clicked).
Subscription Details: Preferences and history regarding email campaigns and newsletters.

3. How We Collect Data

We collect data in the following ways:

When you voluntarily provide information through forms on our website.
When you subscribe to our email campaigns or newsletters.
Automatically, through cookies and similar tracking technologies.
From third-party tools, such as analytics or email marketing platforms.

4. Legal Basis for Data Processing

We process your data based on the following legal grounds:

Consent: When you sign up for newsletters or email campaigns.
Contractual Necessity: When data is required to provide a service or product you have requested.
Legitimate Interests: To improve our services, analyze website performance, and enhance user experience.

5. How We Use Your Data

Your data is used for:

Sending newsletters and promotional emails through Klaviyo.
Providing personalized website experiences.
Conducting analytics and improving our website functionality.
Responding to customer inquiries.

6. Sharing Your Data

We only share your personal data with trusted third parties when necessary, including:

Klaviyo: For managing email campaigns and newsletters.
Stripe: For securely processing payments and managing invoices. When you make a purchase, your payment details (e.g., card number, billing information) are securely transmitted to Stripe. Stripe acts as an independent data controller for your payment data, and their use of your data is governed by their privacy policy. Learn more: Stripe Privacy Policy.
Analytics Providers: To monitor and analyze website performance.
Service Providers: For IT support and hosting services.

We ensure all third-party providers comply with GDPR and only process data on our instructions.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. For example:

Newsletter subscription data is retained until you unsubscribe.
Transactional data is retained for 7 years to comply with legal and tax obligations and to address any disputes or queries related to your purchases.

8. Your Rights

Under GDPR, you have the following rights:

Access: Request access to your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data ("right to be forgotten").
Restriction: Limit how we process your data.
Portability: Obtain and reuse your data for other services.
Objection: Object to certain data processing activities.
Withdrawal of Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

We use third party cookies and similar technologies to enhance your browsing experience. These cookies may collect data such as:

Website usage patterns.
Preferences and interests.

You can manage your cookie preferences through your browser settings.

10. Security Measures

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or destruction. These measures include encryption, secure data storage, and regular security audits.

11. Third-Party Email Marketing (Klaviyo)

We use Klaviyo to manage and send email campaigns. Klaviyo processes your personal data in compliance with GDPR. Review Klaviyo's privacy policy: Klaviyo Privacy Policy.

12. Third-Party Payment Processors (Stripe)

We use Stripe to securely process payments on our website. When you make a purchase, your payment details (e.g., card number, billing information) are securely transmitted to Stripe for processing. Stripe acts as an independent data controller for your payment data. Learn more: Stripe Privacy Policy.

13. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top of this document indicates the last update.

14. Contact Us

If you have any questions or concerns about this policy or your data, please contact us:

Email: [email protected]
Address: 699 Rue du moulin, 60640 MAUCOURT, FRANCE
Phone: +33 0637541824

Thank you for trusting Heloquant with your personal data.