27 examples and 12 audio recordings!
As a Quality professional in the life sciences industry, delivering effective feedback is essential for improving processes, building collaboration, and ensuring high standards. This guide integrates three feedback methods—the SBI (Situation, Behavior, Impact) Method, the Sandwich Method, and the Pendleton Feedback Model— and covers 9 key areas.
It also provides Useful Words/Expressions to help you frame your feedback more effectively.
Shadowing the audio recordings can help you match the tone and emphasis needed to ensure your feedback is both clear and motivating.
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Detailed explanation of the SBI (Situation, Behavior, Impact), Sandwich, and Pendleton feedback methods.
Practical language and over 50 actionable phrases specifically tailored to QA scenarios in the life sciences and pharmaceutical industries.
Examples of real-life situations, including audits, CAPA reviews, deviation discussions, and team feedback sessions.
Step-by-step guidance on delivering balanced, constructive feedback that promotes growth and collaboration.
Industry-relevant templates to help structure and document feedback effectively.
Improve clarity and confidence in delivering feedback to colleagues, teams, and cross-functional stakeholders.
Strengthen communication skills to foster a more productive and cooperative team environment.
Address common communication challenges in multicultural and global QA teams.
Boost team performance by providing actionable, motivating, and well-structured feedback.
Build trust and credibility through professional feedback delivery.
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